1 reviews | Active since Apr 2021
FNB Software should be made more secure
Good day FNB
I would like to know what's happening in the bank? I believe your servers has been hacked because money has been ****** from my account since yesterday. First on the card my wife is using than on my card of which i have never evens made an online purchase with nor swipe at unknown stores except big retail stores. I now have to wait 5-10days to get feedback and reversals but my money was taken immediately from my account! Why can't thr bank do an immediate reversal since they can clearly see its *****ulant activities!! Still today money was ****** abd here we think our money is safe with fnb! Our profiles and money is not secure if these things can happen. Since i reported tgis incident yesterday why hasn't a tracker been placed on my account or our accounts made more secure. I was advised that i need not worry if the card is blocked bothing else can happen but they now got access to our other cards?! That means they are in FNB's system! And i am not the only 1 other people i know are going through the same thing! FNB please sort this mess out and reverse my.money asap for i have a family to feed! I had tk block all my cards and have no means of access just to secure my accounts, it's not fair that my family and i should suffer. Ref *** , Ref ***. How to they make purchases without authrntication or otp! It's not possible unless the system has been hacked!
However i have decided to contact Carte Blache and get this issue to be broadcasted so that the truth can be revealed and clients get to be educated and informed about why these breaches happen and how this is possible with all the security settings on the App. It seems its the only way yhe truth will be revealed. With FNB security measures and systems it surely can not take 5-10days to track and trace transactions if the bank allows immediate *****ulant activities they should be able to track it immediately and reverse it immediately as well as impose more secure options on our accounts. This does not make sense to me. But i will await feedback for now.
However i have decided to contact Carte Blache and get this issue to be broadcasted so that the truth can be revealed and clients get to be educated and informed about why these breaches happen and how this is possible with all the security settings on the App. It seems its the only way yhe truth will be revealed. With FNB security measures and systems it surely can not take 5-10days to track and trace transactions if the bank allows immediate *****ulant activities they should be able to track it immediately and reverse it immediately as well as impose more secure options on our accounts. This does not make sense to me. But i will await feedback for now.