FNB - Sofr target for **********

FNB soft target for ********** After months of trying to resolve a case of identity theft (which fnb allows to occur)I am at my wits end and posting this in the hope of getting some help.

Somehow FNB allowed a bank account to be opened using my name and ID number online. Money was then borrowed from a loan shark company called wonga.com and withdrawn from the account. FNB allowed this transaction to take place then realized it was a ********** account and subsequently closed it. In the meantime I am getting legal letters from wonga.com asking me to pay for this *****.

I have been to see FNB 3 times to ask for a letter stating that they have opened this account **********ly and the case will be dropped by wonga.com each time my details are taken and there is no feedback. When I went in today again I was told they had called me and told me to open a case at the police station.(I was never actually called) I have also explained to to them that I have been to the police station and a number of times and was told by the captain that without all the documents they can’t open a case. FNB won’t give me a copy of the ********** ID that was used so I am in a loop here between the police and FNB neither willing to budge. The police captain said to bring FNB with me which we know will never happen.

The lady in the branch said it is clearly ***** as the copy of the **** id is definitely not me so how do I get this resolved. All I need is letter stating the account is **********. Why is that so difficult.

Please help Thanks