FNB so useless they double billed me and wont fix

Let me start by mentioning that I was erroneously charged for an international subscription. In an effort to rectify immediately I contacted FNB to place a stop-order on the purchase as I didnt want this and would discuss with the relevant provider after that explaining that I dont want the service. <br> <br> FNB was so \quick\" that after nearly 2 weeks nothing had happened so I contacted the provider who was only to happy to rectify the issue. This was when FNB really shined (not only did I loose money due to international transaction rates) but they decided that since I was credited this amount on my account that they need to re-debit me!!! And this can no longer be reversed nor can the provider find any record of the transaction from their side. <br> <br> Is this what an innovative bank is ? I now have to spend hours trying to help the provider trace the transaction, explain this situation to so many different people before this will eventually be sorted out. <br> <br> FNB I have been a customer for nearly 5 years - I would really appreciate it if you could show me that you can actually fix this now ! "