FNB - so restrictive, app a disaster, no human beings working for them anymore

Trying to call FNB for assistance. Every channel - secure chat, automated call centre - tells me I need to use the app but the app cannot do what I need it to and there seems to be no possible way to speak to a human being. I am in a risk group and do not want to go into a branch. Can a human being please contact me to assist me.