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shocky M

1 reviews | Active since Mar 2013

15 Aug 2018, 19:40

FNB sms notifications

My mom changed from using SASSA card to FNB savings acc on the 20/21 Jul 2018. On the 31st July 2018 she got a sms from FNB that her grant was paid into the new acc. But when she went to withdraw the money her acc had no money. Her bank statement show last transaction was on 21st Jul 2018 when she opened the account. SASSA claims they paid the money. We have been going back and forth with this and no money has been recovered. How come FNB sent the sms?FNB needs to give us answers,they can’t send a sms and then say there’s no money

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2018, 10:14
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.

I have referred the matter to FNB Points of Presence who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

sM
shocky M's update20 Aug 2018, 08:46
Reviewer Update
It is not possible for my mother to email you her id copy just so you can assist her.My mother is staying in a rural area. She doesn't have access to emails or fax. Rather communicate with her directly then. I want this matter fixed ASAP otherwise I'm taking it further. She already went to branches and none of them could assist her. I'm very disappointed in the way your handling this matter,we are dealing with a sensitive pensioner here. Call her and assist her.