1 reviews | Active since Nov 2016
FNB Smart Loan Debit order cancelled but still debited my account
<p>FNB send a mail stating they cancelled the debit order for my smart loan, but they still debited my account. I've been struggeling since 26th October 2016 to get my refund. They said the amount has been refunded but there is nothing showing on my account. I've tried to contact them but everytime the call gets cut after waiting on the line for 30min + to speak to one of the call centre agents. If this is the service we as clients is going to receive from FNB, it's best to switch to onother bank. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)