1 reviews | Active since Aug 2011
FNB Smart incontact a hassle
<p>It has become very frustrating to do online banking with FNB. They took away the OTP option and introduced the smart incontact. The service is only available when your mobile has data and if it does'nt then I cant process any transaction using a computer until I forcefully have to buy airtime and activate data on my mobile. This is so frustrating. Why cant we as customers be given an option to choose between the 2 instead of the bank deciding for us!</p> <p> </p> <p>Frustrated!!!!!!</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)