FNB Smart ID Verification Booking Process

I bank with FNB as a Private Wealth Client, I have done an application for a Smart ID and Passport via the ehome affairs website. My application is complete and payment has been successful but I am not able to get an appointment booking at FNB Cornubia Branch. It just says no available time-slots, so i visited the Branch which was basically empty but no assistance was given, the branch manager just said i must go enter the dates on the site and i will get a booking, which i have already tried many various options and it didn't work. I am very disappointed that this branch could not provide any proper assistance to a client.