Fnb smart housing loans failed me

<p>This makes me so angry writting this. My wife Shellaine used to work for Spar south rand dc in Boksburg and while at work she had a stroke. Long story short she was medically borded and is now receiving a dissability fund sallary monthly due Spars employee dissablility insurance at Momemtum.</p> <p>Not that difficult to understand right? Well seems imposible for the peopek from FNB SMART HOUSING LOANS to understand this. My wife and I last week qualified for a house loan through Fnb finance. But it was only a 95% loan. Because my wife has a superfund provident fund at old mutual which together with fnb you can make a SMART HOUSING LOAN using your provident fund to top up our 95% to 100% loan.</p> <p> </p> <p>We did all the paperwork supp**** them with PAYSLIPS even said my wife is on a dissabilty sallary. We did all this on friday 8 july. Then yesterday phoned them close to 100 times to try and explain our quote from the bank expires on 13 july so we require an answer asap. We were told to calm down and relax we would have an answer by tuesday afternoon ( today). </p> <p> </p> <p>Then today a woman phoned to verify my wifes details saying the loan has been pre aproved. Everything went well until this consultant couldnt or wouldnt understand where or whom pays my wifes sallary. I mean my wife told her she used to work for spar untill she had a stroke now spar still contribute to her superfund and she still has a medical aid from spar. It just she falls under dissability. On her payslip it still says SPAR GROUP. So this consultant still had the nerve to get snotty with my wife asking well if my wife is still part of spar where does she work now. Stupid question! So my wifes says no she gets a disability sallary from Momentum this clever lady says well if you on disability you cant get a loan. Then when my wife said she will phone spar and verify she must just give her a few mins to find out, a few mins later get an sms saying your Smart housing loan has been declined. Useless. Thanks to incompetant people at fnb smart housing loans we will not get our house.</p>