FNB Smart Devices - Terrible Experience.

<p>What a terrible experrience, advertised as simple and professional - turns out to be a joke. <br /><br /></p> <p>app**** online and did not hear back to them until I called them this morning. And what rude bunch of useless individuals.</p> <p> </p> <p>I was advised that my online application was approved, but they waiting for me to enter an OTP. OTP was never sent to me.</p> <p> </p> <p>The consultant who I spoke to said she would transfer me to an agent who could complete this over the phone. I was then cut off and when I tried calling back – I had to try at least 5 times to get through and was on hold for over an hour.</p> <p> </p> <p>When I got through I spoke to some really rude uninterested woman (and I really wish I took her name down as I feel she needs to be escalated) this person wanted to restart the application and would not have a look at or finish my approved application and when I asked to speak to her manager she cut me off.</p> <p> </p> <p>This is meant to be easy and simple and my purchase is supposed to be a pleasant one from a brand that prides itself on professionalism . This has been frustrating and I’m about to throw in the towel.</p> <p> </p> <p>Please FNB can someone who cares try and rectify the situation.</p>