FNB Smart Devices do not know how to maintain customers

I have been trying for months to apply for a smart device through the online sales portal, only to constantly receive an automated message telling me my application has failed due to some criteria not being met. Once I phone the sales department, the approve me for a notable amount for a smart device. I request the deal that I would like (a bundled option that consists of two Samsung devices as this is currently what I require), and they tell me that they are not sure if it is available because they do not deal with the bundled options. Subsequently I am transferred to the Smart Devices department. The Smart Devices Department tell me that they cannot talk to me now as it is nearly 5pm and they would like to go home. After interupting them with a brief question regarding the stock availability of the Samsung devices, I get informed that they do not deal with the Samsung devices and only with the FNB branded ConeXis devices - I get transferred back to the Sales department whom tell me that I need to contact the Smart Devices department to assist me with my query.

I subsequently call the FNB Premier Suite to ask if they are able to assist me and I am told that the FNB Connect department is the one that is able to assist me, and they are open 24/7. The FNB Connect department has now told me that it is not them that deal with my specific request and I should speak to the Sales department.

If anyone is considering dealing with FNB Connect/Smart Devices - I would advise against it. Rather stick with the service providers you already know will give you bad service.