FNB Smart devices / Connect absolute incompetency

<p>My device that I purchased through FNB Smart Devices a year ago, was ****** on Saturday 20 May. On Monday 22 May I phoned FNB Smart Devices department and informed them the device was ******, and I need to blacklist it. They asked for all my details and the device IMEI number, and said the blacklisting request has been made, and can take 48 hours. On Wednesday I phoned Smart Devices back, at which point I was told that they don't do blacklisting, I should phone FNB Connect. I phoned FNB Connect and explained that Smart Devices apparently put through a request for blacklisting, and then Connect told me they didn't receive a blacklisting request, at which point they created a new request. They told me it would take 24 hours. Yesterday I phoned them, and it was still in progress. Today when I phoned them they said they can't blacklist the device because I didn't use the FNB Connect sim card in it (I used my existing MTN sim when I bought the phone). They said I should speak to Smart Devices. I phoned Smart Devices, and they told me they can't help me, I need to phone FNB Connect. I phoned Connect again, at which point I was very rudely told that they can't help me, and that I should speak to MTN. It took them a whole week to tell me MTN needs to blacklist the device, even though I didn't purchase the phone from MTN.</p> <p><br />I phoned MTN, they blacklisted and provided me with an ITC reference in merely 5 minutes. Well done MTN, great service. </p> <p> </p> <p>Various consultants from FNB Smart Devices and FNB Connect told me that the other department doesn't know what they're talking about. One consultant at FNB Connect told me that "she has been working at Connect for long and knows what she's talking about" - which clearly wasn't the case as she told me FNB Smart Devices has to provide me with the ITC reference number. </p> <p> </p> <p>Never again will I purchase a device from FNB Smart Devices. The bank is great, the Smart Devices and Connect departments are utterly ***********, rude and unbelievably frustrating to deal with. For a FNB customer of 13 years, I expected better. </p> <p> </p>