1 reviews | Active since Mar 2017
Fnb Smart Devices bad services
<p>I have a celphone contract with fnb. every month I pay an amount of R550. The cellphone is leaking oil in the lcd and I have contacted Smart Devices and customer care to cancell this contract but until now all calls are on death ears.</p> <p> </p> <p>I have spoken to Shane Raynar from smart devices and left messages since Tuesday but have not recieved any reply from him.</p> <p> </p> <p>I am a Fnb client for many years now and if this is the way fnb are handling there customers i think fnb are going to loose alot of customers. I am going to close my bank account with fnb on monday 3 April 2017 if i have not recieved any responce.</p> <p> </p> <p>Dear people before you decide to become a fnb client or taking cellphone contract from them , be aware that you dont get the same service as when you get a phone from Vocacom. </p>
Good day Mr. waltonj1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. waltonj1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
