LN
Lindokuhle N

1 reviews | Active since Dec 2013

27 Nov 2017, 10:00

FNB Smart Devices

i did an application online and it gave me an error saying "Encountered a problem". When i call FNB Smart Devices they say the application was not complete i need to go back online and redo. Which i did and got the same error,so they can not assist me over the phone as i get told to do it online and online i get a meaningless error.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2017, 11:21
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)