FNB Smart Device Sales Agents

I have been in contact with our FNB trying to get through to the Smart device for the last hour or so. I have been transferred through everyone and his donkey, calls were conveniently cut when the agents couldn't assist me etc. My call was to speak to the agent who concluded a contract with me for a smart device. We spend the better part of 15-20 minutes where he confirmed I will be connected by delivery people to deliver device with the next few days. Now I call FNB and another agent tells me its only the SIM Card that is on delivery and not the device. What the F#$#$#% must I do with a SIM Card. I urge the FNB to listen to the voice recording to affirm what I am saying is consistent with what has been recorded. Again I reiterate that I have been with FNB for the better part of 28 years and in the last few years I have had to deal with incompetency from people that knows no limits. Calls get cut, even the call centres don't know who to transfer me to. I dread calling FNB as this costs us when we have some employees with an ID just north of a bedroom slipper. Every email/complaint I get will be forwarded to Mr Cilliers the CEO of FNB until such time he addresses this disservice. It was Mr Cilliers who stated once that social media could be our