1 reviews | Active since Feb 2018
FNB Smart Device Repairs
I took in my Tom Tom runner 3 for repairs on 12-01-2018. The promised turn around time was meant to be a maximum of 14 days, however it is now past a month and no one has ever called nor a mear courtesy sms to update me on what is happening with the device. I have called several times enquiring on the progress but i dont get straight answers.
Hello Londani21,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Londani21,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***