1 reviews | Active since Mar 2017
FNB Smart Device related "hidden" charges
<p>I get charged R398 per month (the 27th) for a FNB Connect SIM card that I do not use. The charges average about R18 per day. The references used for these charges are as follows:</p> <p> </p> <p>- MIRA012 (MIRA) (-R6 charge per day)</p> <p>- CELLCPORTAL0100 (CELLCPORTAL) (-R1 charge multiple times per day)</p> <p> </p> <p>I phoned customer care, the person on the other end told me that this monthly charge is for the smart device. Problem with that is, my device is R499 per month and it gets paid the 25th. So what am I paying for? Since the customer service representative ended up lying to me.. I did some research on the MIRA thing. Apparently its 'n subscription, how can I have a subscription on a SIM card that I have never used? I roll with Vodacom full time. I asked for the cancel request, but who knows how long that will take. So I am using this, since each day I'm losing money.</p>
Good day Mr. gerhardtbwr
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. gerhardtbwr
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
FNB contacted me. FNB is still *****ing my money even though they said that they will cancel this ****ing sim card. The damn thing is offline, but it costs me money every damn day. Should I start taking lawful action? You will pay my money back. I am seriously going to lose my ****.
FNB contacted me. FNB is still *****ing my money even though they said that they will cancel this ****ing sim card. The damn thing is offline, but it costs me money every damn day. Should I start taking lawful action? You will pay my money back. I am seriously going to lose my ****.
I checked now. I see FNB signed me up for a contract even though I never gave my consent. I received feedback that I will be contacted later today (an hour from now as the current time stands). I also received confirmation from the agent that contacted me (Connect person?) that my money will be returned to me. I will be keeping this page as a record and act accordingly depending on how this issue works out. Either way. Today is the last day to resolve this issue.
I checked now. I see FNB signed me up for a contract even though I never gave my consent. I received feedback that I will be contacted later today (an hour from now as the current time stands). I also received confirmation from the agent that contacted me (Connect person?) that my money will be returned to me. I will be keeping this page as a record and act accordingly depending on how this issue works out. Either way. Today is the last day to resolve this issue.
What is the status on this issue? Contract sim card has been removed, but the issue is still not resolved completely. About that refund?
What is the status on this issue? Contract sim card has been removed, but the issue is still not resolved completely. About that refund?
Ok, you subtracted money from my ****ing account again!! I do not even have any ****ing connect sim cards connected to my account, but I am still paying for it!!! I cannot believe what a terrible service I am still receiving. HOW?? Can it possibly take more than a month!! to solve one ****ing PROBLEM
Ok, you subtracted money from my ****ing account again!! I do not even have any ****ing connect sim cards connected to my account, but I am still paying for it!!! I cannot believe what a terrible service I am still receiving. HOW?? Can it possibly take more than a month!! to solve one ****ing PROBLEM
Payment Ref number = Ref.Fnbconnectaa ********** 7 . Fix it. Going to see a lawyer about this issue today. I want nothing more to do with you.
Payment Ref number = Ref.Fnbconnectaa ********** 7 . Fix it. Going to see a lawyer about this issue today. I want nothing more to do with you.
They told me the issue was sorted out. It was not. I gave the payment reference, and I am not satisfied with paying for something THAT I DID NOT SUBSCRIBE TO! Fix it. It was a month ago. The problem still persists. Why the private reply this time?
They told me the issue was sorted out. It was not. I gave the payment reference, and I am not satisfied with paying for something THAT I DID NOT SUBSCRIBE TO! Fix it. It was a month ago. The problem still persists. Why the private reply this time?
Where is my money? You guys said that you would give me a refund for the moeny you stole from me.
Where is my money? You guys said that you would give me a refund for the moeny you stole from me.