1 reviews | Active since Nov 2010
FNB smart device options have double standards
My DEBIT ordered CELLPHONE deal I had with FNB ended in December last year.<br> I paid R449 for my phone,and there were no issues with the debit orders EVER. <br> All my FNB debits go off without a hitch,and there are no complaints from both sides.<br> <br> I got calls from FNB call centers trying to push a smart device,not so long ago. I told the lady that I'm for now and I won't take one up. NOW,here is the problem - If you phone me with a deal for a phone from FNB I assume you got my details from FNB itself,and I'm eligible for a device. <br> <br> My phone gives me a **** amount of..well..****! So I apply for a phone,& I'm declined due to affordability.<br> <br> NOW,before I looked at getting a new phone for business, my wife& I sat and looked at the household budget & saw that I can go for a R600 deal per month,without massively impacting the budget.<br> <br> The ****** bags at FNB,whoever set up their affordability prediction software don't now **** about what I can & can't afford,so they decline me on ALL cellphone packages due to the fact,according to THEM,that I won't be able to afford it!! BullSH$T!! I literally just a couple of months ago had a phone,and ALL payments were fine. NOTHING has changed since then!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 891725.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 891725.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
