FNB Smart Device Insurance- Horrible Service

Well upon deciding that I no longer need my policy with FNB smart device insurance, I decided to give them a call on. Guess what? No one answers the phone! No one responds to emails. The only email I have received from FNB when I decided to lay a complaint? Someone who referred to me as \Dear Mr/Mrs/Miss/Ms". And still not a single person who has actually acknowledged that I WANT TO CANCEL MY POLICY. Been an FNB customer for almost 20 years and I'm appalled at this lack of professionalism. Time to look for another bank"