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Jean S

1 reviews | Active since Mar 2012

09 Nov 2016, 09:21

FNB Smart Device Insurance cancellation. No reply to e-mail what so ever

<p>Whatever you do do NOT get the insurance. Been trying to get a reply to my three e-mails sent where I want to cancel it, but none what so ever.</p> <p> </p> <p>I always had pride in being with FNB, but this department is like a barren wasteland it seems</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2016, 09:35
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)