FNB - SMART DEVICE ECT....

Good day

Banking with FNB for more than 15 years and with real help - I must complain today - I am in dire straights. The phone that I bought thru FNB - SAMSUNG A20 in June this year was ****** while myself and my daughter was sleeping - the ******* invaded our privacy and we are going thru extreme trauma. CASE NO: 252/11/2019 Villeria Police Station - Usually when a person buy something on "credit" paying it off each month there is some insurance - NOBODY at FNB told me that there was not insurance on the phone and that they don't even do insurance on cellphones. After this incidence one week ago - I app**** for a new phone -the same make and model A20 Samsung and for my daughter the A2 Samsung - the latest was approved but for what reason aint the A20 not approved? - but NOBODY at FNB can get a hold of me - because the more I explain that my old number doesn't work anymore - they keep trying to contact me on the number that was connected to the ****** phone. We are busy with counseling and I can not handling the stress to phone back and forth and no one seems to get my new number right ... i AM LEFT IN THE DARK. I spend more than R330 on airtime Plus what is happening to all the data and call I did have on my old simcard. We are entering the festive season and between me and my daughter we only have one very old phone - so we can not communicate - all this is also affecting my work - all my data, all my business relations - The clients can not get a hold of me. Please FNB I am on the verge of collapsing mentally and physically - I am scared I am going to loose my job! HOW CAN YOU HELP ME? MY CORRECT NO FOR NOW IS *** - REGARDS Marietjie Nel-Pretorius