FNB SMART DEVICE - Do not get a device from FNB

FNB SMART DEVICE

Do yourself a favour and stay away from this service. I ordered a Laptop on the 22nd of October 2018 and received the device on the Friday the 26th of October 2018. The laptop would not turn on even after leaving it on charge over night and trying the next day. The issue persisted for a second and the following Monday the 29th, I reported the issue to FNB, they said they would fetch the device and replace it with a new 1. I called them on the Tuesday the 30th to inform them that the laptop turns on however it gives an error and runs into a loop (turning off and turning on) it will do this 3 / 4 times then it eventually boots into windows. I requested that they URGENTLY replace the device as I need a working device for the 1st of November 2018. I called FNB on the 31st to find out the progress of my claim in which case they notified me that the call has been logged and I will be called in due time, i then stressed the urgency of the matter, and asked that this is treated with very high priority. I continued to call FNB on the 5th of November and on the 6th and eventually after being without a working device I called on the 7th and said if they do not replace the device in the next 48 hours, they can cancel the device and I'll go buy 1 from somewhere else. They notified me that, that would not be possible (replacing the device in 48 hours) as the process takes 5 - 7 working days (after waiting almost 2 weeks from the initial log). I advised FNB that they can then cancel the device as I will get 1 in faster time if I just go buy the device somewhere else. Now FNB is refusing to cancel my contract and are saying i have exhausted the 7 day grace period at this time cancelling will not be possible. I have bought a working device and do not need a replacement because I logged a call 72 hours after receiving the device and FNB has taken 2 weeks to come back to me.

The only reason I got the device in the 1st place was FNB use to be the best place to get a device quick and efficiently and perhaps 1 of the most affordable ways. However they failed to deliver in all those aspects and now they are giving a customer a difficult time because their internal systems have failed them, and their customer and want me to pay for their mistakes. I have a working device and will no longer require The non working device, therefore I shouldn't have to pay for it.