FNB Smart Device - AVOID AVOID AVOID - Bad experiences galore!

The FNB saga continues...

I'll prefix it with saying that very device I have spent money on over the last 7/8 years has been through FNB - they debit and we have no payment issues whatsoever ovet that period...No issues until now.

They [after fighting and FIGHTING and F-I-G-H-T-I-N-G] promised me that they will update my income and expense profile on their end,as they have me listed paying out WAY more than I do on a monthly basis and according to them they don't think I can afford a device [ and it's not a device I just want in order to upgrade or be flashy,NO, but a device I need for work]

This was PAINSTAKINGLY explained to reps like Preven and the likes of, who then do a half a.s.s. job [telling me that no documents were received,even though I've sent them OR not following up unless I complain or follow up from my end] until I complain to his higher ups, who then inturn force him to get on it...It's just a crazy vicious cirlce of FNB's attitude of 'We don't give a single F...'

SO let's get into it.

Let's set the process up:

After sending through 23 documents [yes TWENTY THREE!!] to prove that I earn what I do, from a letter from my accountant giving them a salary breakdown for my role as director in my company,to a Private Banking RMB assest/income/expense document [which they were USELESS in,in assisting me to fill it in when I had questions...] which is aimed at Private Banking clients [not me..],TAX documents, an affidavit from my wife stating that she has taking over certain household expenses [along with her bank statements proving this..] and most importantly their incorrect calculation on my portion of a bond payment [which is STILL no fixed after numerous calls,mails and supporting documents] - So after sending the documents to prove my expenses and income,they STILL figure I can't afford a smart device throught them, even though the numbers via the documents I have sent them prove that I can take this payment on 5 times over.

THEN - to add insult to injury, I get a mail from Preven to tell me to try and apply again, after I told him it failed after another 2 weeks of tedious document sending and talking to multiple people who just fob me off on a new person the next day as they can't handle tought clients - I tell him that no matter which promises are made, that FNB won't take ANY proof into consideration. I then do an application to which I informed him of it's failure, just to be told that they can't pick up the application,so I must try from my laptop. I tried and they STILL can't pick up the application, even thoughI have proof of the applications.

NOTE: I have told reps that the COMPANY is willing to cover the costs for the device, without batting an eyelid in regards to the expense,as it will be added into my salary package,so that it will be covered and guarenteed. This made NO difference to them - basically 'Mr....We don't want your money, even if you can guarentee that it will be there every month for us to debit off of your account!

So to recap - multiple documents proving what I'm saying to be true - FNB doesn't give a single S.h1.t. Promises to amend my financial breakdown - FNB does it half assed and it's pretty much still the same. Their system doesn't even pick up my applications and even then, they fail,as FNB's automatic system and their useless credit department don't believe my breakdown, even though there is proper actual proof of it.

THEN let's go further!

My wife app**** for 2 devices from her end,for business purposes,asa she is busy 12-16 hours a day on her phone and laptop, AND we have no upgraded her tech in 6 years...So it's a MUST at this point.

Her application gets accepted straight away and she gets delivery confimation links and everything. The next day they then send the device from Digital Planet to RAM Couriers [we have all the emails and texts to prove it!] - we then get to track the delivery.

A day later we have a look at the tracking link,just to see that it has dissapeared! No call from FNB with reasons - NOTHING.

I then start calling around - RAM tells me to speak to FNB. FNB tells me to speak to RAM. RAM Tells me that it states on their system that FNB placed an indefinte hold on it from their end [FNB played dumb about the WHOLE situation]

I call FNB and hand the phone over to me wife to confimr her details etc.etc. and we then speak to a rep that says she doesn't know why,BUT that if we had a delivery confirmation that all is well and the application was successfull and the devices should be on their way. It must just be an error, JUST to be told that they will have to do a manual application on their end to redo it. TONS of documents sent through and days later we get a 'Due to affordability...bullshi..bullshi....'

Take NOTE:

1) My wife makes more than enough, with her income massively outwaying expense, so a device or even two will not sink us. 2) The application was ACCEPTED AND THE DEVICES WERE BEING SENT, dispatched and delivered to RAM Couriers and everything - They then decided mid delivery to retract the delivery AND decided to basically not tell us about it,LEAVE it and blame RAM. They figured that if the devices didn't arrive, then we'd just go 'Oh well! They must have gotten lost along the way! You live you learn!' and then move on!

REALLY???

Two members of the same household getting severely fu...cked... by FNB, without lube or a nice date or two first!

I think that my wife's issue is in retaliation to me kicking the hornets nest in regards to my issues with them, as they can pickup our connection - I might be wrong,but it SURE DOES FEEL LIKE IT!!

Tired of their K8K!

THINK MORE than twice before taking up ANY SMART DEVICE WITH THEM!

At this stage I don't want another useless FNB puppet with a **** attitude phoning me, trying to 'be my friend' and 'get this issue resolved' - I have now been proven right in my assumption that even with proof and supporting document, the outcome won't change! I know what I can afford every month, however MOM and DAD at FNB knows best!

They don't care about the client,just their bottom end and the end of their financial year!

FNB - I don't need some snot nose kid with a script and a bad course mark for customer care phoning me, trying to explain to me how it all works there - I know how it works. I don't need some soft spoken person phoning me to 'calm me down' - I'm pretty ****ed off and any person connected to FNB won't have a 'calming affect' on me.

Potential Smart Device clients - AVOID AVOID AVOID! Save up and spend your money elsewhere!