FNB smart device

<p>I have purchased a smart device from FNB that got faulty and went in for repairs I was promised they would send a new one about two months ago and to date have not received any feedback or a device. My husband had a similar problem where his phone went in 3 times and all 3 new devices were faulty and eventually they cancelled his contract and refunded all his money. I have been paying for a device that I do not have??? I think that's rather unfair. I would like for you guys to keep to your word and for this lack of service delivery I expect to be re-imbursed for the months that I paid for the device that you guys have. If you are looking to get a device rather go into a store where you get better service.</p>