FNB Smart Device
On the 31st of Jan i ordered and got approved for a new laptop. I got a confirmation message saying thank you. A week later, after no communication from FNB regarding my device i contacted them. They advised me they were out of stock. I have since contacted them numerous time about this and nobody can tell me anything about when they getting or if they are even getting stock. The order is not even visible on my account now even though i was advised they would put my order on back-order for when stock arrives. I have ordered 4 devices from FNB smart devices and not once have i had a good experience without the assistance of Digital Planets escalations manager.
Hello Richard-melvill ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Richard-melvill ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***