FNB Smart Device

Hi <br> <br> I would like to simply find out the state of my Smart Device.As far as I know a collection agency was debiting my account on behalf of FNB,however calling them today I was advised that the account is no longer with them.I called FNB and was transferred over 4 times and then got cut off.Its so annoying and demotivating to want to know the status of something ,just so you can know what you are working towards and not have a simple clear answer.I would like an update around this as soon as possible please.Getting cut after holding on for over 20minutes is a really not amusing in 2015.<br> I am not satisfied that something so simple must take up so much of time,energy and resources.<br> FNB,Help me