FNB Smart device

<p>I would like to caution anyone from purchasing from FNB smart device. Their after sale customer service is not on par with the rest of the FNB brand.</p> <p>I purchased a LG G3 beat from their connect store in 2015, in Sept 2016 the phone started giving problems and I phoned them to collect the phone for repairs which they confirmed would happen in the next 24-48 hrs. I waited a whole week without them collecting the device. I then had to phone to follow-up and log a compliant online before they were able to collect the device on the same day!</p> <p>The device was then with the repair centre for two weeks with no feedback or expected date of return. I again had to phone the call centre and lodge another compliant before anything was done. On the same day of lodging the compliant I was told that the device had water damage and they were not liable to do repairs. I requested a report as there was never any water damage to the phone whilst it was in my possession. The report stated:</p> <p>1: Either the device was dropped in water and taken out super quick</p> <p>2: or unit was on a solid surface of sorts and liquid was spilled entering through the charging port and resting there where it corroded both board and lcd connector.</p> <p>Neither of the two above scenario’s above happened to the phone. When I disputed the report, they then requested me to get an independent assessment report at my own cost and the phone was returned to me be broken. I now still have monthly deductions for a device which they refuse to repair for reasons which have never happened to the phone.</p> <p> </p>