1 reviews | Active since Jul 2016
FNB Smart Bond life Insurance
<p>I just got a call from FNB Smartbond insurance telling me that my wife who is also registered on our bond for our property for the last 3 years is not on the insurance from the time we started paying. How does a bank proceed to have a bond set in place without checking that the relevant insurance is in place and only discovers that there is a problem 3 years later???? Now they want me to pay additional on my bond like we do not have a budget that we work with.</p> <p> </p> <p>This is disgusting and due to this and they way I have been treated by smart bond division I am well on my way to moving everything I have away from FNB. maybe someone else is eager to offer better service</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 977103
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 977103
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
