FNB Smart-block

Not sure whether to regard this as a stroke of genius or absolute madness - but l am not at all impressed by FNB's new Smart-Block feature. In the recent past, l have made payments - all to be BLOCKED - and ONLY released once l have called FNB. Now I travel extensively outside South Africa - so that will automatically will mean, once FNB blocks my payments, l will have to make an international call to their Premier Suite (the normal hold is very long!), incur charges whilst holding on to ask someone to take down my unblock request! That being said, their verification involves another FNB Consultant calling back the customer to ask if they REALLY want the funds to be unblocked! As far as l know, FNB makes local calls to their clients - so what is my fate when l am stuck in the juggles of Africa and need to do some urgent payments? Frankly speaking - I am NOT IMPRESSED by all this and l have raised by concerns before, however it seems no one cares to take circumstances like mine into consideration! Yet they still ask, "How can we help you?"