FNB SMALL BUSINESS SERVICES IS A WASTE OF OUR TIME.

So I was told that I would have a banker and when I moved from Nedbank to FNB my banker was introduced to me as SAM. Recently I have been told that he is not my banker and that my banker will contact me. Only to tell me that I should address all my queries via the fnb call centre. The same call centre that gave me hassles in the first place. Needless to say today I tried calling ***** as MWEB has been debiting my account since may 2020 after our contract was cancelled for no service provided. I was transferred 4X eventually for the lady to tell me her system does not have access to do this. Furious as you can imagine I requested to speak to a supervisor. WHICH IS NEVER AVAILABLE AT FNB AS THIS IS NOW MORE THAN 5 TIMES THAT I HAVE TRIED TO ESCALATE MATTERS ON MY BUSINESS ACCOUNT WITH NO JOY.

Ladies name Lebongiswe who then tells me its COVID and they are working remotely etc etc....sorry my business is also in COVID and I am still paying service fees for a service from FNB. if you don't want to help customers why are you charging us service fees to be transferred from pillar to post repeating the problem over and over only for the final person to not be able to help or escalate the matter.

NO NO this is just tooo much FNB....you are wasting my time as a small business owner time of which we do not have.

Really disappointing. Mrs Naidoo