FNB slow to migrate investment accounts

Hi I made the request to move my investment portfolio to EasyEquities, which FNB received on Friday 6 December. This was to migrate my Tax Free Shares, Savings, and Share Investor Account. I then called on December 17th, and after being transferred around a bunch, I eventually spoke to Angel Mpanza who requested I fill in the same documents again but the FNB branded ones, which I sent through. I've made repeated requests to her and your Investor email (***) and heard nothing back. To date, only the tax free savings has been migrated Please can you sort this out.