FNB SLOW LOUNGE ****

I recently visited the slow lounges at King Shaka International Airport and O.R Tambo Airport, respectively. When I arrived the reception asked me if I have an Fnb premier account and I confirmed that I did, I asked her if I would be charged and she said I won't, because I have a platinum account. So all was well, and I went it. Today FNB have deducted R750 from my account for access to the slow lounge.

This was pecu**** because when I was approached to join FNB I was informed about all the wonderful benefits and that I would have free access to the fnb slow lounge, which is the only reason I even visited the lounge.

When I approached FNB I was informed that apparently I need to be a level 1 ebucks member, etc, in order to access the lounge. Firstly, all of these conditions were never disclosed or presented to me in any form, apart from today. To my mind this is a gross misrepresentation and should this not be rectified, I will approach the Ombudsman and lay a formal complaint for this ******** act.

I want this rectified immediately and I will be closing my account should this not be resolved.