FNB Slow Lounge Fees

<p>Pathetic service from first national bank private wealth.</p> <p>I have a private wealth acount and credit card since 2014. My banker sold the package and i was told on more that one occation that my slow lounge visit (i think they said upto 4) would be free at any slow lounge location. I have been charged R500 for the 6th of august and R250 for the 8th of August and my banker now (New banker is Katlego Nkosi) tells me that there will be no refund.</p> <p> </p> <p>I have since requested telephone recordings between me and Zama Zungu and i am now beeing told that i need to give herr the exact time and date of the call (WHAT NIONSENSE IT THAT???). We are constantly beeing told that our calls are recorded and when we need to obtain them why do we get told that we need to provide the time date an location????????</p> <p> </p> <p>I am really tired of this bank. I have really had it with the terrible service i have received. I would like to know when my money totalling R750 will be paid back into my account. I am tired of this, i am not a charity case....I would like my money bac****!!!!</p>