FNB Slow Lounge at OR Tambo

My husband and I decided to try the FNB Slow Lounge at OR Tambo recently. We asked the receptionists at the entrance whether we were eligible for free entrance. They checked our cards and confirmed that I was entitled to two complimentary visits a year and that I could take my husband as my guest at no charge. We went in and had soft drink and a snack each. The next day I noticed that R500 had been deducted from my account. When I complained to FNB they advised that the staff at the Slow Lounge "were outsourced and therefore the bank was not responsible for anything they said". Despite all my emails and phone calls the bank has refused to refund this money. I am a pensioner who has banked with FNB for over sixty years and this experience has definitely dented my satisfaction and loyalty to this institution. I feel I have been ********** and want to warn FNB clients to beware of visiting the branded FNB Slow lounge.