FNB Slow lounge a *******
I recently travelled overseas and went into the FNB slow lounge. when entering I specifically asked the lady what the cost of entrance was for myself and my wife and she said that there will be no cost as I am an FNB premier customer. I also would like to refer you to the fnb website where it states that a premier banking client will be allowed access to the lounge. https://www.fnb.co.za/slow-lounge/international.html - please refer to the part SLOW International where its has all the details. there are 2 problems here -1. the slow lounge staff have the incorrect details 2. the fnb website has the incorrect details. I would like a refund of my funds as I was not made aware of these cost be either party
Good day Umair Jassat,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Umair Jassat,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)