FNB Slow Lounge

FNB Slow Lounge staff and rules need to be reviewed. My husband and I made use of the slow lounge at Cape Town International Airport, both being FNB customers with valid access. As we approached the desk the person who helped us, made the assumption that we were both accessing the lounge on my account. Being peak hours, albeit it early afternoon, I was billed for my husbands access. If the person at the desk had merely asked if we were aware it was Peak Hours, or something to that effect, my husband would've insisted on using his own account, on which he still has over a dozen accesses available to him. I have since queried this with my private banker, to no avail. As a private client, I am very disappointed with FNB. I will be moving my account, thankfully Discovery now offer the same banking benefits - good luck fnb.