FNB Slow Lounge

I have called FNB without much joy. My son travelled with me to CT this weekend. We used the slow lounge going there (with him as a guest) and on returning to JHB again. To my shock I see this morning R250 was deducted 4 times, with one reversal of R250. At no stage was anything said to me at either of the lounges - not even that the visit would be costing us R500 at a time.

Every time before when I would visit the lounge and costs would be incurred, they would inform me. Neither of these 2 times. Its **************** to say the least - I also asked the lady of FNB where one would be able to see how many visits you have left - I cannot find the place where it shows you, nor can I not understand how the staff would not inform you.