Fnb slow lounge
<p>We went to the FNB Slow lounge International at Cape Town International Airport on the 28th of December 2016. On entry we were allowed in and no payment was processed nor were we even notified of the charges we would accrue. Checking my monthly statement I saw that we were charged R500 for the two. We did not receive an invoice, nor did the person behind the desk notify us of any charges ? No SMS was also received from the bank. If we had known we had to pay, we would not have entered. It is unacceptable for the person behind the counter to charge us without any notification or even a receipt. We want this transaction to be refunded as mentioned that no notification or information was given that we had to pay. It lookslike a smart way of making money by not informing the customer. I'm wondering if FNB knows what the word complimentary means. You guys are looking like ******* at the moment, it's 2017 maybe it's time for a new bank also. I'll be advising all my colleagues, associate's, family members and friends to change banks. I hope you guys get truly exposed by more people for your ********* misleading conduct. </p>
Good day Ms. justin-paulse
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. justin-paulse
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I appreciate the call back but it was highly unprofessional as I was accused that it was entirely my fault, that I shouldn't have given my card even though they asked for it to check if I was eligible to enter the FNB slow lounge. I was also told that the staff was not trained by FNB yet they operate at an FNB slow lounge. They operate your card with no pin or sms to confirm the transaction, so you tell me what you think.
I was told that I would receive a call back as there was no conclusion and that was 4 days ago. Well done FNB, seeing that you said the slow lounge personnel was not trained at FNB I'm wondering if your call center and complaints department are in the same boat.
I appreciate the call back but it was highly unprofessional as I was accused that it was entirely my fault, that I shouldn't have given my card even though they asked for it to check if I was eligible to enter the FNB slow lounge. I was also told that the staff was not trained by FNB yet they operate at an FNB slow lounge. They operate your card with no pin or sms to confirm the transaction, so you tell me what you think.
I was told that I would receive a call back as there was no conclusion and that was 4 days ago. Well done FNB, seeing that you said the slow lounge personnel was not trained at FNB I'm wondering if your call center and complaints department are in the same boat.
Wow fnb. Thanks for going into last year's history of the account where a debit order has bounced and that's your bases for not refunded R500 which is nothing to fnb but a big deal to me especially the way it was taken and the customer service from fnb thereafter is/was sickening. I have been a fnb client all my life but this is one episode that I will never forget. I pay roughly that amount on my bank charges so Thank you and futsak.
Wow fnb. Thanks for going into last year's history of the account where a debit order has bounced and that's your bases for not refunded R500 which is nothing to fnb but a big deal to me especially the way it was taken and the customer service from fnb thereafter is/was sickening. I have been a fnb client all my life but this is one episode that I will never forget. I pay roughly that amount on my bank charges so Thank you and futsak.
You send me a black fnb card, giving me hopes and dreams but it's as dark as the card issued. Private banker my ass.
You send me a black fnb card, giving me hopes and dreams but it's as dark as the card issued. Private banker my ass.