FNB Slow Loung Charge

<p>I recently travelled in April and entered the slow lounge using my FNB Premier Credit Card. I have this this many times before at the slow lounge. I was now horrified to see that I was charged R1000 (4XR250) to the use of the slow lounge. I have contacted the credit card call centre and before we got cut off the lady said I did not log on to my app to earn eBucks! WHAT??? Never before was this a problem, I earn ebucks every month her system says last differently. What does ebucks even have to do with the slow lounge, I would assume access to the slow lounge was a benefit on the type of account you have and the cards are active every month. This is very annoying, FNB holds both my personal and business accounts. I would hate to see the relationship end for something this silly.I want the lounge fees reversed urgently.</p>