FNB slogan should be 'How can we frustrate you"!

Rented vehicle from Budget, who reserved a security deposit against my account. They never released it when rental elapsed. FNB then without any notification to me put the money (R6000) in a 'suspense account'. In the interim I struggled with Budget for 2 months trying to get the funds released. Their bank (Nedbank) said they spoke to FNB, but the authorization code expired. But when I spoke to FNB I get a different story. Eventually got through to consultant who send me 'Cheque and debit card outstanding authorization reversal request', which was promptly completed and send back. Email said I should follow up with authorization department, but when you phone them, after 10 minutes of holding and security checks, tranfer you to business banking. Same procedure, 10 minutes later you are transferred to telephone banking, same procedure again, but then halfway through the call, they simply cut you off. Phone back 3 times, same thing happened everytime.