SS
Sammyfish S
1 reviews | Active since Nov 2013
19 Feb 2019, 12:40
FNB slogan of "how can we help you" is **** & useless!
On the 8th Feb 18, I sent a signed letter to allow FNB to increase my credit card limit. No feedback since I sent the signed form. I had to called them every week & their excuse is that its still in progress . They claimed they need 3- 5 working days to finalise it. Now, we are on the 7th day but still no limit increase or any feedback from them, why?
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FNB (First National Bank)'s replyOfficial
19 Feb 2019, 13:59 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Feb 2019, 13:59
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)