FNB slogan : How can we help you, or rather not help you

Good Afternoon Mrs Duvenhage

I have a loan with FNB for several years now. ID number ############# It’s a time in my life which I considered to be dead and buried but that’s not to be. I have been unemployed for going on 5 years now and with no Matric Certificate I’m not getting very far.

I have since spoken to Jennifer who handed me over to the team leader Charmaine. Jennifer then told me Charmaine was out and she will speak to the admin department and get back to me by 12h00 that same day. The call from Charmaine never materialised. 24 hours later I contacted FNB again and spoke to Frans. Frans said that Charmaine has left for the day earlier this morning and he is unsure if Charmaine has drafted a motivational letter as it does not show on my profile.

I then asked Frans to take over from Charmaine and to please help me.

I said to Frans, that I would like to settle my account and that I wanted to do it today, if he could please help.me. again Frans was reluctant.

I have managed to save up R62354 . I would like to settle my account and if you are willing to accept this in order for FNB to recover monies lost.

I know it's not.my place to "demand" action but it has taken me this long to save this money.

I know you get stories like this on a daily basis but I really do pray you accept my proposal.

It just doesn't.make sense for.FNB to write this off rather than to get the loan amount settled .

Please contact me on +27 71 **********

I would like to clear my name as soon as possible.

Inge