AP
Adriaan P
1 reviews | Active since Feb 2015
09 Jan 2019, 22:50
FNB slogan : From bad to worse
After placing my complaint with ref ********** NF I was promised that the debit order would be reversed latest on Monday 07/01/2019 and two days later it's not been done. I guess actions does speak louder than words. Fnb has gone from bad to worse and I would not recommend my friends or family to fnb.
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FNB (First National Bank)'s replyOfficial
10 Jan 2019, 13:55Good dat Adriaan,
Thank you for taking my call earlier.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, the debit order in question had been reversed on the 10/01/2018 and not on the 07/01/2019 as promised.
Once again I do apologise for the delay and caused.
Once again I do apologise for the delay and caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply10 Jan 2019, 13:55
Official
Good dat Adriaan,
Thank you for taking my call earlier.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, the debit order in question had been reversed on the 10/01/2018 and not on the 07/01/2019 as promised.
Once again I do apologise for the delay and caused.
Once again I do apologise for the delay and caused.
Regards,
Hello Peter Complaints Team
*** (option one)