1 reviews | Active since Mar 2017
FNB slogan changed to "HOW CAN WE FRUSTRATE YOU!""
If you are in a position of choosing offers between banks right now, stay away from FNB. I had several issues in the last few weeks from personal to business matters. Their service has just been horrible. Fees have increased by 1000%, yes thousand % and no one cares to explain . I have logged calls, emailed private banker( whom is non-existent) and business advisers still no feedback . it's been over a month waiting for a proper fee structure for Merchant speed-point and also unauthorised debit orders on my account!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)