FNB SIMPLY HS NOT IDEA WHAT CUSTOMER SERVICE IS

Item: FNB (First National Bank)
Rating: 2
Author: Christine B

For the last week I have requested FNB just to confirm if I increase my monthly installment to a certain amount when will these accounts be paid up in full. Till now nobody could give any feedback on that and when contacting them they tell me that I can do my own calculations that is not their job.

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Replies (1)

FNB (First National Bank)'s replyOfficial

18 Dec 2015, 15:10

Hello cbruce,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 835275.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Dec 2015, 15:10

Official