FNB Simply Do Not Give a Damn

I have now run out of all words to describe how **** FNB are. When you apply for credit you are helped within seconds. A few minutes ago I called in to want to close of my personal loan accounts as I have been paying for ages without missing a single payment and instead my balance is literally going nowhere. The balance on my app says R6 694.00. I asked the consultant to give me a settlement letter so that I can pay it now and am firstly told no sorry I cannot settle the account as this months debit order must still go off. I then told her that my debit order is scheduled for the last day of the month and the debit order is already tracking my account. The more I said my contract is very clear that they are only to debit the last day of the month she said I have a 10 day tracking set up as this is standard for all personal loan accounts. She then also said my settlement amount will be R6 890.00. This is simple greed. They now want more than what I owe and want to collect one more months worth of interest, service fees and insurance. They simply not fazed. Prior to the discussion they say calls are recorded and we may request the call and when we were done I asked for the call then she said no I can't get it but am welcomed to go to the branch and ask to listen to it. Then she says I will be transfered to their survey to rate my experience and instead she hung up. F$%# this Bank. I cannot for the life of me see why the NCR and Banking Association allows this bank to rip people of like this, no wonder FNB's name came up in parliament recently. I see it everyday how people are mistreated by this bank all for their profits. Baying 3 to 5 times back what you borrow. They want to enslave us all in debt so they can reap the profits. This is so so wrong on every level.