NS
Nizaam S

1 reviews | Active since Feb 2017

08 May 2017, 15:54

FNB simply bad service

<p>Good day this is my Third complaint in a space of 5 days thank you FNB be being the worst bank in south Africa. I logged a complaint with reference number Care System. complaint reference number : ********** . FNB collection team deducted a R250 on the 2 may which should not have happened the R250 arrangement is with the attorneys which gets deducted monthly. After numerous attempts to contact FNB Sabelo was the person I spoke too said they waiting on authorisation this was to reverse the R250. This was 2 days ago and today I get a email they still waiting on feedback what is the hold up you took my money which I have to wait for how long. Can I please get assistance to resolve my issue and reverse the R250.</p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 16:28
Official

Good day Mr. nizaam smith

Thank you for your posting, kindly note that we have escalated this matter as a matter of urgency. You will receive feedback in short due course upon the completion of the review of your matter.

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 16:29
Official

Good day Mr. nizaam smith

Thank you for your posting, kindly note that we have escalated this matter as a matter of urgency. You will receive feedback in short due course upon the completion of the review of your matter.

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 16:29
Official

Good day Mr. nizaam smith

Thank you for your posting, kindly note that we have escalated this matter as a matter of urgency. You will receive feedback in short due course upon the completion of the review of your matter.

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 16:30
Official

Good day Mr. nizaam smith

Thank you for your posting, kindly note that we have escalated this matter as a matter of urgency. You will receive feedback in short due course upon the completion of the review of your matter.

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

NS
Nizaam S's update08 May 2017, 18:56
Reviewer Update

Very nice FNB is this how you respond to complaints with automated responses. Same old message my complaint has been escalated. Please just reverse the unauthorized debit you have deducted is that so hard to do.