1 reviews | Active since Nov 2016
FNB simcard a ****
FNB simcard a ****. I acquired a FNB simcard on a prepaid basis. Loaded R50 airtime. Did not use it for a while. When I tried to make a call got message "Not registered on network". Went to FNB branch they say if you do not use your sim card for a while it deactivates, meaning you cannot use it again EVER ! You LOSE the airtime and the number. You have to get ANOTHER sim card with another number. WHAT A **** ! SHAME ON YOU FNB. I want a refund of my airtime and you can keep your silly simcard.
Good day Jay Mithal,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jay Mithal,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)