Fnb Simcard

Good day,

I have a complain to lodge regarding a department that issues Fnb Sim card. My father was offered a Fnb simcard but the lady didn't explain properly on how he'll be buying airtime or data once the one he's been given has depleted. Now he wants he wants to port back to his old network which is Telkom. We've been on to FNB three times being told it has been canceled but Telkom seems not to receive a message to port back on the number he's using. I need to know what's going on cause we can't keep on going back to the bank on the same issue which can't be resolved. Unless whoever is helping us doesn't know her job.

WE NEED TO PORT BACK, HE DOESN'T NEED THIS SIM CARD ANYMORE.