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Faldeelah Akiemdien-Salick
1 reviews | Active since May 2020
25 May 2021, 10:39
FNB SIM FAILURE
I have a fnb sim card for probably 5 yrs now and its on prepaid. So for the last month it just stopped working. I phoned into their call centres and nobody could resolve the problem and then I was told to go into a branch and do a sim swop. That was another story. They couldn't even pick my number up on the system. After an hour I was told to do the sim swop onlline. I tried that and it doesnt pick it up either. I'm at my wits end. Please can somebody help me. I cannot get or make any calls or send and receive messages to my phone. It says no network and insert sim card.
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Faldeelah Akiemdien-Salick's updateReviewer Update
25 May 2021, 16:08I am now fed up with your service. I went online and tried to order a sim online and I see that I must pay R165 for courier. Why couldnt the staff at the Pinelands branch not help me. Why do you have staff working at branches? If they cant deal with a problem they just tell you to go online....The trainee who helped me went to ask one of the other staff members to assist and she just said I must order the sim online. Why didnt they get the manager to at least assist. Even when the trainee phoned the fnb connect line for assistance he was cut off after 15minutes on the phone. This is the problem that I had as well. Poor service and nobody contacted me yet.
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Faldeelah Akiemdien-Salick's update25 May 2021, 16:08
Reviewer Update
I am now fed up with your service. I went online and tried to order a sim online and I see that I must pay R165 for courier. Why couldnt the staff at the Pinelands branch not help me. Why do you have staff working at branches? If they cant deal with a problem they just tell you to go online....The trainee who helped me went to ask one of the other staff members to assist and she just said I must order the sim online. Why didnt they get the manager to at least assist. Even when the trainee phoned the fnb connect line for assistance he was cut off after 15minutes on the phone. This is the problem that I had as well. Poor service and nobody contacted me yet.